How many months in advance can I make a reservation?

Reservations can be made about a year in advance, but it varies by hotel. Please check the reservation page of each hotel.

Up to what age and up to how many children can I sleep with?

The age and number of people allowed to share a bed varies by hotel. Please contact each hotel for more information.
Some hotels may provide amenities for children.
Please contact each hotel to find out whether amenities for children are available.

Can minors stay alone?

At Solare Hotels, if a minor is staying alone, we ask that a person with parental authority submit a consent form. Please print the consent form below, fill in the necessary items, and submit it at check-in.
＞ Consent form download

What kind of amenities and rental items are available?

Information is provided on each hotel page.

What time is check-in and check-out?

Varies depending on the hotel, accommodation plan, Solare site reservation benefits, etc.
Please refer to each hotel page and accommodation plan.

What should I do if I arrive late at the hotel?

If you will arrive more than 2 hours after the estimated arrival time you selected at the time of booking, or if your estimated arrival time will be after 24:00, please contact the hotel where you made the reservation directly.

Is it possible to check in early?

Depending on the availability of the guest room, we can accept it for a fee. Please contact the hotel reception or front desk.

Is it possible to delay check-out time?

Charges may apply depending on room availability. Please contact the hotel reception or front desk.

Do you have a curfew?

There is no curfew.
However, some hotels close the entrance at night. Please take your card key with you when you go out.

Can I leave my luggage before check-in and after check-out?

Yes, we can keep your luggage.
However, we do not accept valuables, refrigerated items, frozen items, or dangerous items.

Is it okay to send my luggage to the hotel before the arrival date?

Please send your luggage for your stay so that it arrives on the day before your arrival. Please write down the check-in date and the name of the guest in a place that can be seen from the outside, such as on the shipping slip of your luggage. Also, please bring a copy of the shipping slip just in case.
We do not accept products, cash on delivery, valuables, refrigerated items, frozen items, or food items.

Can I pay by credit card online?

Yes, we accept online credit card payment at the time of reservation. *Depending on the plan, online card payment may not be supported, so please check the reservation page of each hotel for details.

When will I be paid?

Payment will be made at check-in.

Can I use a credit card when paying at the hotel?

Yes, we accept the following credit cards.
VISA, Master, American Express, Diners, JCB, UnionPay

Can I use a debit card?

Yes, you can use the following two types of debit cards.
VISA Debit, Master Debit

Can I use electronic money?

Yes, you can use the following electronic money.
Electric railway electronic money such as Suica, Rakuten Edy, Quick Pay, nanaco, waon, iD, Apple Pay, G pay
*Electronic money cannot be used at some hotels, so please check with each hotel in advance.

Can I use QR code payment?

Yes, you can use the following QR code payment.
PayPay, d payment, au PAY, Rakuten Pay, Mercari Pay, Yucho Pay, Alipay, WeChatPay
*QR code payment is not available at some hotels, so please check with each hotel in advance.

Can I get a receipt?

If you paid at the hotel, please ask at the hotel reception or front desk.
If you paid online by credit card at the time of reservation, please access from the reservation confirmation page below.
＞ Reservation confirmation page <br />After checkout, you will find "If you would like to display receipt data" in "Payment amount/Payment method" at the bottom of the screen. Please output

When will I receive the refund if I cancel the online payment?

Refunds will generally be made 1 to 3 months after the cancellation date. For specific dates, please contact your credit card company directly.
If a cancellation fee is incurred, the refund will be made after deducting the cancellation fee. If the refund cannot be made to the credit card for reasons such as the expiration date or credit period, the refund will be made by bank transfer. In that case, the transfer fee will be borne by the customer.

Can I use the internet in my room?

Yes, free Wi-Fi (wireless LAN) is available in all rooms.

Can luggage be shipped from the hotel?

Yes. Please ask at the hotel reception or front desk.

Can I get medicine at the hotel?

Article 24 of the Pharmaceutical Affairs Law prohibits the provision of medicine, so we cannot give it to you.

Are there telephones in the rooms?

There are no telephones in the guest rooms.
To contact the hotel reception, please use the direct line located near the elevator lobby.
* President Hotel Mito, ROYAL PINES HOTEL URAWA, CLEARVIEW Golf Club & Hotel, Chisun Inn Yokohama Tsuzuki, Chisun Hotel Hamamatsucho, Chisun Inn Keikyu Kamata, Chisun Hotel Kamata, Chisun Grand Nagano, LOISIR HOTEL TOYOHASHI, and LOISIR HOTEL & Spa Tower Naha are installing them in the guest rooms.

I have a visitor and would like to talk in the room.

We ask that the guest rooms be used only by our guests.
Please use the lobby of your hotel.

Can I have delivery in my room?

Please contact the hotel reception or front desk. Also, please pick up the product at the hotel lobby.