privacy policy
Basic policy
Solare Hotels and Resorts Co., Ltd. (hereinafter referred to as "our company") and each member hotel company of Solare Hotels (hereinafter collectively referred to as "Solare Hotels") shall handle the personal information of customers who use Solare Hotels. , In accordance with the "Personal Information Protection Regulations" formulated by Solare Hotels, we strive to protect privacy by thoroughly educating personnel on the proper handling of personal information, building and operating an internal control system, and implementing system safety measures. I will come.
Handling of personal information
■Collection of Personal Information <br />Solare Hotels will request your personal information, such as your name, email address, address, telephone number, credit card information, and biometric information, in the following cases.
- When making, canceling, or confirming reservations for accommodation, restaurants, and other services. - When accepting applications for memberships such as accommodation membership, sports club/SPA membership. - When making applications or reservations for weddings, banquets, and various other services. - When applying for contests, surveys, etc. - When receiving requests for various materials. - When registering, changing, or confirming repeat customer information. - When performing tasks incidental to the above tasks.
- When making, canceling, or confirming reservations for accommodation, restaurants, and other services. - When accepting applications for memberships such as accommodation membership, sports club/SPA membership. - When making applications or reservations for weddings, banquets, and various other services. - When applying for contests, surveys, etc. - When receiving requests for various materials. - When registering, changing, or confirming repeat customer information. - When performing tasks incidental to the above tasks.
■Purpose of Use of Personal Information <br />Solare Hotels will not use your personal information for any purpose other than those listed below.
- Performing tasks related to reservations and applications for accommodations, restaurants, and other services. - Performing tasks related to reservations and applications for weddings, banquets, and various other services. - Operating membership organizations such as accommodation members, sports club members, and spa members. - Sending various materials. - Inquiring about and responding to customer inquiries. - Sending information via email and direct mail services to customers who have requested it. - Contacting customers in case of urgent announcements. - Sending items such as prizes for contests. - Understanding the usage status of Solare Hotels and compiling and analyzing data for service planning and improvement. - Managing the use of facilities within the hotel.
- Performing tasks related to reservations and applications for accommodations, restaurants, and other services. - Performing tasks related to reservations and applications for weddings, banquets, and various other services. - Operating membership organizations such as accommodation members, sports club members, and spa members. - Sending various materials. - Inquiring about and responding to customer inquiries. - Sending information via email and direct mail services to customers who have requested it. - Contacting customers in case of urgent announcements. - Sending items such as prizes for contests. - Understanding the usage status of Solare Hotels and compiling and analyzing data for service planning and improvement. - Managing the use of facilities within the hotel.
■Shared use of personal information <br />Solare Hotels will jointly use personal information as follows.
1. Personal data items to be used jointly Name, gender, date of birth, address, telephone number, fax number, e-mail address, place of work, place of work address, place of work phone number/fax number, credit card information
2. Scope of joint users ・Our company, our affiliated companies, and operating companies of each member hotel of Solare Hotels (such as Chisun Inn, Chisun Hotel, LOISIR HOTEL, etc., franchise agreements, management agreements, business partner companies that have entered into partnership agreements, etc.). Affiliates and Partners please visit our website.
3. Purpose of use by users ・As described above in "Purpose of use of personal information"
4. Person Responsible for Management of Personal Data/Our Company
1. Personal data items to be used jointly Name, gender, date of birth, address, telephone number, fax number, e-mail address, place of work, place of work address, place of work phone number/fax number, credit card information
2. Scope of joint users ・Our company, our affiliated companies, and operating companies of each member hotel of Solare Hotels (such as Chisun Inn, Chisun Hotel, LOISIR HOTEL, etc., franchise agreements, management agreements, business partner companies that have entered into partnership agreements, etc.). Affiliates and Partners please visit our website.
3. Purpose of use by users ・As described above in "Purpose of use of personal information"
4. Person Responsible for Management of Personal Data/Our Company
■Providing Personal Information to Third Parties <br />Our company will not disclose or provide your personal information to third parties without your consent, except in the following cases. In addition, in order to understand the status of the use of various document request and delivery services, we may use your personal information when creating information that cannot identify individuals.
・When providing the minimum necessary information to an administrative processing company that has pledged to protect personal information in order to entrust the administrative work necessary for the implementation of a prescribed service to a customer ・(1) Accommodation reservation, (2) restaurant application, ( 3) Requests for various materials, (4) Applications and reservations for weddings, banquets, and various services, (5) Responses to questionnaires, and (6) Other services, after obtaining the customer's consent in terms of service terms and conditions, etc. When providing to a third party or when disclosure is required by law
・When providing the minimum necessary information to an administrative processing company that has pledged to protect personal information in order to entrust the administrative work necessary for the implementation of a prescribed service to a customer ・(1) Accommodation reservation, (2) restaurant application, ( 3) Requests for various materials, (4) Applications and reservations for weddings, banquets, and various services, (5) Responses to questionnaires, and (6) Other services, after obtaining the customer's consent in terms of service terms and conditions, etc. When providing to a third party or when disclosure is required by law
■Appropriate management of personal information・In order to properly manage personal information, we will appoint a personal information manager and a personal information manager.
・In order to properly manage personal information, the personal information manager and personal information manager will clarify the scope of work and the responsibilities of employees engaged in each process.
・We will strive to keep personal information accurate and up-to-date in order to provide better services to our customers.
・When the collected personal information is no longer necessary for various document request/sending services, etc., we will promptly delete or destroy it.
・We will properly manage personal information, such as preventing leakage, loss, and damage of personal information.
・In the event of leakage, loss, damage, etc. of personal information, the Company will report to the Personal Information Protection Commission and notify the customer concerned about the personal information.
・In order to properly manage personal information, the personal information manager and personal information manager will clarify the scope of work and the responsibilities of employees engaged in each process.
・We will strive to keep personal information accurate and up-to-date in order to provide better services to our customers.
・When the collected personal information is no longer necessary for various document request/sending services, etc., we will promptly delete or destroy it.
・We will properly manage personal information, such as preventing leakage, loss, and damage of personal information.
・In the event of leakage, loss, damage, etc. of personal information, the Company will report to the Personal Information Protection Commission and notify the customer concerned about the personal information.
■ Outsourcing of personal information (6) When providing personal information to a business processing company in order to outsource the administrative work necessary for the implementation of other services, select a contractor that is recognized to handle personal information appropriately, and enter into a consignment contract In such cases, we will determine the necessary matters such as management of personal information, confidentiality, prohibition of re-provision, etc. to prevent leakage of customer's personal information, and implement appropriate management.
Disclosure, Correction, Suspension of Use and Deletion of Personal Information <br />If we receive the following requests regarding your own personal information that we manage, we will respect your wishes and do so within a reasonable scope. We will respond promptly.
・Confirmation, correction, update, suspension or deletion of content ・Partial or total withdrawal of consent for the use of personal information already given to Solare Hotels (including suspension of sending direct mail and e-mail) increase.)
・Confirmation, correction, update, suspension or deletion of content ・Partial or total withdrawal of consent for the use of personal information already given to Solare Hotels (including suspension of sending direct mail and e-mail) increase.)
■ Security measures for personal information
1. About SSL On the catalog request and delivery service web page, your personal information is protected by SSL (Secure Socket Layer). By using browsers that support security functions such as Microsoft Internet Explorer and Mozilla Firefox, personal information entered by customers, such as name, address, and telephone number, can be automatically encrypted before being sent and received. Even if a third party intercepts the transmitted data, it prevents the content from being stolen or tampered with.
(Due to the nature of the Internet, Solare Hotels cannot completely guarantee the security of information in transmissions. Customers must take necessary measures, such as changing passwords regularly and promptly reporting to Solare Hotels if there is a risk of unauthorized use. Please be careful about .)
2. System protection ・(1) Accommodation reservation, (2) Restaurant application, (3) Request for various materials, (4) Application and reservation for weddings, banquets, and various services, (5) Answers to questionnaires, (6) The Internet registration system for other services is equipped with multiple check mechanisms and firewalls to prevent unauthorized access from outside. We also limit who can access personal information.
3. Use of Cookies ・Some web pages use a technology called "cookies" to allow customers to use this website more conveniently and to refer to browsing history as statistical data. "Cookies" allow us to identify your computer, but they are not used in a way that compromises your privacy. You can also disable the cookie function through your browser settings, but doing so may prevent you from using all or part of the services on the web page.
1. About SSL On the catalog request and delivery service web page, your personal information is protected by SSL (Secure Socket Layer). By using browsers that support security functions such as Microsoft Internet Explorer and Mozilla Firefox, personal information entered by customers, such as name, address, and telephone number, can be automatically encrypted before being sent and received. Even if a third party intercepts the transmitted data, it prevents the content from being stolen or tampered with.
(Due to the nature of the Internet, Solare Hotels cannot completely guarantee the security of information in transmissions. Customers must take necessary measures, such as changing passwords regularly and promptly reporting to Solare Hotels if there is a risk of unauthorized use. Please be careful about .)
2. System protection ・(1) Accommodation reservation, (2) Restaurant application, (3) Request for various materials, (4) Application and reservation for weddings, banquets, and various services, (5) Answers to questionnaires, (6) The Internet registration system for other services is equipped with multiple check mechanisms and firewalls to prevent unauthorized access from outside. We also limit who can access personal information.
3. Use of Cookies ・Some web pages use a technology called "cookies" to allow customers to use this website more conveniently and to refer to browsing history as statistical data. "Cookies" allow us to identify your computer, but they are not used in a way that compromises your privacy. You can also disable the cookie function through your browser settings, but doing so may prevent you from using all or part of the services on the web page.
Changes to privacy policy
We will make appropriate improvements to the above basic policy and privacy policy, including the handling of personal information, in accordance with changes in laws and social environments. In that case, we will notify you by reflecting it in this privacy policy so that you can know the content at any time.
Contact information
Solare Hotels and Resorts Co., Ltd. "Customer Service Desk"
TEL: 03-6858-2100 (Reception hours: Weekdays 9:00-18:00)
TEL: 03-6858-2100 (Reception hours: Weekdays 9:00-18:00)
Revised April 1, 2026