Solare Point Membership Agreement

Members of this membership organization are called "Solare Point Members" (hereinafter referred to as "members"), and this membership organization is operated by Solare Hotels and Resorts Co., Ltd. (hereinafter referred to as "our company"). Members may use hotels, franchise hotels, and associate hotels operated by the Company (for a list of hotels, please see the Solare website set forth in the next article; these hotels are hereinafter referred to as the "Hotels") in accordance with the hotel accommodation agreement. Individual customers who have agreed to this Point Membership Agreement (hereinafter referred to as the "Terms") and have enrolled in accordance with the procedures prescribed in Article 2. This agreement applies to the relationship between the Company and members regarding the organization and operation of this membership organization.

1. Enrollment is available on the Company's official website below (hereinafter referred to as the "Solare Site"; however, the URL is subject to change.). Admission fee and annual membership fee are free.
≪Solare Hotels Website≫
https://www.solarehotels.com
2. Please enter the necessary information in the enrollment form on the Solare site. You will be officially enrolled when you complete the application procedure on the Solare site.

No membership card will be issued.

Members will be granted points that can be used at the Hotel each time they use the Hotel in accordance with the provisions of these Terms (hereinafter referred to as the "Service").

If a member makes a reservation on the Solare site when using accommodation, points equivalent to 1% of the payment amount will be awarded. Please note that reservations or stays made by phone or at the front desk, accommodation taxes and cancellation fees that are separately paid locally, and use of incidental facilities such as restaurants are not eligible.

You can check the number of points on My Page on the Solare site.

Points are valid for 2 years from the date of grant. Please note that we do not inform you of the expiration date in advance.

1. Once you have reached 500 points or 3,000 points, you can use points according to the provisions of the following items.
① 500 points will be discounted by 500 yen from the accommodation fee.
(2) With 3,000 points, the member can choose either a 3,000 yen discount on the accommodation fee or a 3,000 yen cashback.
(3) The use of each of the above items will be handled at the time of reservation from the Solare site. In the case of cashback, please select at the time of reservation, and cashback will be given at the time of payment at the local hotel. Please note that cashback applications cannot be accepted at the hotel.
2. Fractional points that do not reach the points specified in the preceding paragraph cannot be used. I will not purchase again.

1. The member shall manage the member ID and password of this service registered at the time of application procedure at his/her own responsibility.
2. Members may not transfer or lend their member IDs and passwords to third parties under any circumstances. If the combination of the member ID and password matches the registered information and is logged in, the Company will consider it to be used by the member who has registered the member ID.

The Company may revoke membership if a member falls under any of the following items. In that case, membership will be canceled by sending an e-mail to the registered e-mail address. In addition, all points will be invalidated at the same time as the membership is canceled.
① If you make a false declaration at the time of enrollment.
(2) If any contact information such as e-mail address, address, telephone number, etc. becomes unknown.
(3) Failure to pay various charges such as accommodation charges according to the accommodation agreement.
(4) In the event of harm or damage to hotel guests, hotel (hotel facilities, equipment, fixtures, hotel incidental facilities, structures within the hotel premises, etc.) or hotel employees, regardless of the subsequent response.
(5) In the event of damaging the reputation of the member or disturbing the order of the member system.
⑥ If you do not comply with the accommodation agreement or usage rules.
⑦ When a criminal act is recognized.
(8) If antisocial forces, etc. are found to have registered as members, used this service, or demonstrated their power, or acted to assist or encourage them (9) Other cases that our company deems inappropriate.

If any of the following items apply to you, we will treat you as a member withdrawing from membership. In that case, all points will expire.
(1) When the member himself/herself requests to withdraw from the membership.
(2) If the hotel has not been used for 3 years from the last date of use (points awarded/used or stay).
③ In case of death.

1. If there is any change in the member's registered information such as e-mail address, address, name, telephone number, etc., the member must register the change on the My Page of the Solare site.
2. If the member wishes to delete the registered data, the member shall make a request by e-mail to the Company.

Regarding the handling of personal information, please see our privacy policy below (however, the URL is subject to change). Of the information shown in the privacy policy, we may not have items that are not required to be entered when becoming a member.
≪Privacy Policy≫
https://www.solarehotels.com/privacy.html

1. These Terms may be changed, revised or abolished (including but not limited to changing, revising or abolishing the Service) without prior notice to Members. Members shall agree to this in advance. In the event that the Company changes these Terms, the Company shall notify the content of the change on the Solare site, and after the notification of the content of the change, if the member uses this service or within the period specified by the Company etc. If the member does not accept the change, the member shall be deemed to have agreed to the change of this agreement.
2. Even if any damage is caused to the member due to the change of the Terms in the preceding paragraph, the Company shall not be held responsible for such damage.
3. The Company may suspend or suspend part or all of the Service without prior notice to Members if any of the following reasons apply. In this case, the Company shall not be liable for any disadvantage or damage suffered by the member or a third party regardless of the reason.
(1) When performing maintenance, inspection, and updating of equipment and systems for providing this service.
② When it is difficult to provide this service due to fire, power failure, natural disaster, etc.
(3) When the services of telecommunications carriers are not provided.
(4) In addition, when the Company needs to temporarily suspend or stop the Service due to operational or technical reasons, or when the Company determines that it is difficult to provide the Service due to unforeseen circumstances.
4. Regardless of the reason, the Company shall not be liable for any damage caused by the loss or deformation of information registered or provided in connection with the Service due to communication conditions, etc.

1. The law of Japan shall be the governing law for the interpretation of these Terms.
2. In the event of any dispute regarding the Terms or the Service, the district court or summary court having jurisdiction over the location of the Company's head office shall be the exclusive jurisdictional court of the first instance.

All inquiries regarding these Terms and Conditions or the Service should be sent to the following email address, and our responses will also be sent via email.
Contact us at: [email protected]

that's all

Unauthorized use or reproduction of these Terms is prohibited.
Established January 23, 2019